Refund policy
Last updated: September 8, 2026
We want you to be happy with every flexi toy. If something is not right, this page explains what we can do and how to start.
Damaged, defective or wrong items
If your order arrives damaged, has a joint that does not move, or is not what you ordered, email sales@cosmic3dcreations.com within 7 days of delivery with a photo of the item and the packaging. We reprint and reship the affected pieces at no charge, or refund them if you prefer. You do not need to send the item back.
Returns for any other reason
You can return an unused item within 30 days of delivery for a refund or an exchange, as long as:
- it was ordered from cosmic3dcreations.com or bought at our booth with a receipt;
- it is unused and in its original packaging;
- you contact us before sending it back so we can give you the return address.
Return shipping for these returns is paid by you. We recommend a tracked service, because we can only refund items that reach us.
What cannot be returned
- Custom color and personalized prints. These are printed just for you and cannot be resold. They are still covered above if they arrive damaged or defective.
- Sale and clearance items.
- Items bought from another seller. Please contact the seller you bought from.
Refunds
Once we receive and check a return, we refund the item price to your original payment method within 5 business days. Your bank or card issuer may take a few more days to show it. Original shipping charges are not refunded unless the return is our mistake.
Exchanges
If you want a different size or color, the fastest route is to place a new order for the item you want and return the original under the terms above. We refund the original once it arrives.
Booth purchases
Items bought at Canton Trade Days can be exchanged at our booth on any event weekend within 30 days, or returned by mail under the terms above.
Questions
Email sales@cosmic3dcreations.com or call (903) 717-5495 and we will sort it out.