Shipping policy

Last updated: September 26, 2026

Every flexi toy is printed to order at our studio in Como, Texas. This page explains what happens between checkout and your mailbox.

Processing time

Orders are printed, inspected joint by joint, and shipped within 1 to 3 business days. Large orders, custom colors that need a filament change, and bulk or party orders can take longer. If your order will take more than 5 business days, we email you before then.

Shipping rates

• Orders of $35 or more: free Economy shipping within the United States.
• Orders under $35: Economy is $3.99 for orders up to 5 lb. Standard is $6.90 up to 1 lb and $9.90 up to 5 lb. Heavier orders are priced at checkout.

The exact rate is shown at checkout before you pay.

Carriers and delivery time

We ship with USPS and email you a tracking number as soon as the package leaves. Most US orders arrive 2 to 5 business days after shipping. Delivery estimates come from the carrier and can slip during weather events and holidays.

Where we ship

We ship within the United States. If you are outside the US and would like to order, email us before you buy and we will tell you whether we can ship to you and what it will cost. International buyers are responsible for any customs duties, taxes or import fees.

Pickup at Canton Trade Days

Our only pickup spot is our booth at Canton Trade Days: Pavilion 4000, Booth 4268/4269. To pick up there instead of having your order shipped, email sales@cosmic3dcreations.com or use our contact form before you order, and we will set it up for an event weekend. Dates are on the events page.

Custom colors

If you asked for a custom color and that filament is not available, we contact you before printing with the closest match. See the Custom color note on each product page.

Address changes and mistakes

Check your shipping address at checkout. If you spot an error, email us right away. We can correct an address before the order ships, but we cannot redirect a package once the carrier has it. Orders returned to us because of an incorrect address can be reshipped at the buyer's expense.

Lost, delayed or damaged packages

If tracking says delivered but the package is not there, check with neighbors and your local post office, then contact us within 7 days and we will help file a carrier claim. If a package arrives damaged, email us photos of the packaging and the item within 7 days of delivery and we will replace the damaged pieces at no charge.

Questions

Email sales@cosmic3dcreations.com or call (903) 717-5495. We answer every message, usually the same day.